1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us, including:

• Name
• Company or organization name
• Email address
• Telephone number
• Property address or general service location
• Property type
• Services you are interested in
• Project or service details
• Preferred method of contact
• Information provided through our contact or quote request forms
• Information contained in emails, telephone conversations, or other communications with us

We may also automatically collect certain technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate geographic location
• Date and time of your visit
• Website interaction and performance information

2. HOW WE USE PERSONAL INFORMATION

TERRMONT may use personal information to:

• Respond to inquiries and quote requests
• Assess property and project requirements
• Prepare estimates, proposals, and scopes of work
• Communicate with property managers, owners, developers, contractors, and other clients
• Schedule site visits and services
• Deliver and manage landscape maintenance, construction, grounds, specialty, and snow and ice services
• Manage customer and business relationships
• Process administrative and business records
• Improve our website, services, and customer experience
• Maintain website security and prevent misuse
• Comply with legal, regulatory, insurance, accounting, and contractual requirements

We limit the collection of personal information to information reasonably necessary for identified business purposes.

3. CONSENT

Where required, TERRMONT obtains consent before collecting, using, or disclosing personal information.

Consent may be provided directly, such as when you complete a website form, request a quote, contact us by email or telephone, or provide information during a business relationship.

You may withdraw consent where permitted by law, subject to reasonable notice and any legal or contractual restrictions.

4. CONTACT AND QUOTE REQUEST FORMS

When you submit a contact form or request a quote through our website, the information you provide may be used to contact you about your property, requested services, project requirements, or related business matters.

Submitting an inquiry does not automatically subscribe you to promotional marketing communications.

5. EMAIL AND COMMERCIAL COMMUNICATIONS

TERRMONT may communicate with clients and prospective clients regarding inquiries, quotations, services, projects, and ongoing business relationships.

Where we send commercial electronic messages that are subject to Canada’s Anti-Spam Legislation (CASL), we follow applicable requirements regarding consent, sender identification, contact information, and unsubscribe options.

You may ask us to stop sending promotional communications at any time.

6. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to support website functionality, security, performance, analytics, and user experience.

Cookies may collect information about how visitors use the website, including pages visited, browser information, device information, and general interaction data.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. WEBSITE ANALYTICS AND THIRD-PARTY SERVICES

TERRMONT may use third-party website, hosting, analytics, security, mapping, form, email, or other technology providers to operate and improve our website.

These service providers may process limited information on our behalf in accordance with their own privacy practices and applicable contractual obligations.

Depending on the technology used, information may be processed or stored outside British Columbia or outside Canada.

When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is processed.

8. GOOGLE MAPS AND EMBEDDED CONTENT

Our website may include Google Maps, embedded videos, social media content, or other content provided by third-party platforms.

These services may collect information such as your IP address, browser information, device data, or interaction with the embedded content.

Your use of these third-party services may also be subject to the privacy policies of the applicable provider.

9. HOW WE SHARE INFORMATION

TERRMONT does not sell or rent personal information.

We may disclose information when reasonably necessary to:

• Service providers supporting our website or business operations
• Contractors or qualified specialists involved in delivering requested services
• Insurance, accounting, legal, or professional advisers
• Payment or administrative service providers
• Government, regulatory, law enforcement, or other authorities when required by law

We seek to limit disclosures to what is reasonably necessary for the relevant purpose.

10. INFORMATION SECURITY

TERRMONT uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy legal, accounting, insurance, contractual, or business requirements.

When information is no longer required, we may securely delete, destroy, or anonymize it as appropriate.

12. ACCESS AND CORRECTION

You may request access to personal information that TERRMONT holds about you and may request correction of inaccurate or incomplete information, subject to applicable legal limitations.

BC PIPA provides individuals with rights relating to access to their personal information and regulates how private-sector organizations collect, use, disclose, and protect it.

To make a privacy request, contact us using the details below.

13. LINKS TO OTHER WEBSITES

Our website may contain links to external websites or services.

TERRMONT is not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies of any external websites they visit.

14. CHILDREN’S PRIVACY

TERRMONT’s website and services are intended for commercial clients, property managers, property owners, developers, facility managers, and other business users.

We do not knowingly collect personal information from children through our website.

15. PRIVACY BREACHES

If TERRMONT becomes aware of a privacy or security incident involving personal information, we will assess and respond to the incident in accordance with applicable legal requirements and appropriate business practices.

16. CHANGES TO THIS PRIVACY POLICY

TERRMONT may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

17. CONTACT TERRMONT

If you have questions about this Privacy Policy, how we handle personal information, or would like to request access or correction, please contact:

TERRMONT
Commercial Landscape Management & Construction
Metro Vancouver, British Columbia, Canada

Email: info@terrmont.com
Website: terrmont.com

For privacy matters relating to organizations in British Columbia, individuals may also obtain information from the Office of the Information and Privacy Commissioner for British Columbia.